Batjil Privacy Policy — Your Data, Handled Honestly

1 Who We Are

Batjil is an online sports betting and casino gaming platform operating at batjil.io. We are the data controller responsible for the personal data collected through the Batjil website and mobile application. When this policy refers to "Batjil", "we", "us", or "our", it means the Batjil platform and its operating entity.

This Privacy Policy applies to all personal data collected from players who register an account, visitors who browse batjil.io without registering, and anyone who contacts Batjil support. It covers data collected through the website, the Batjil app, and any other channel through which you interact with us.

If you have questions about how Batjil handles your personal data, or if you want to exercise any of your data rights, you can reach our privacy team directly at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

2 Data We Collect

Batjil collects only the personal data that is necessary to operate the platform, process your transactions, verify your identity, and keep your account secure. The table below sets out the categories of data we collect and examples of each.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless you voluntarily provide health-related information in the context of a responsible gaming self-exclusion request.

3 How We Collect It

Batjil collects your personal data through the following channels:

• Direct registration: When you create a Batjil account, you provide your name, phone number, date of birth, and payment wallet details.
• Identity verification: When we ask you to verify your identity, you may submit a copy of your national ID card or other government-issued document.
• Transactions: Every deposit, withdrawal, and bet you place generates a transaction record that is stored against your account.
• Automated technologies: When you visit batjil.io or use the Batjil app, we automatically collect technical and usage data via cookies and server logs.
• Support interactions: When you contact Batjil support by email or live chat, we retain a record of the conversation.
• Third-party payment processors: Our payment partners (bKash, Nagad, Rocket) may share transaction confirmation data with us to verify deposits and withdrawals.

4 Why We Use Your Data

Batjil uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons it was originally collected. The table below explains our purposes and the legal basis for each.

Where we rely on your consent as the legal basis for processing — such as for marketing communications — you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

5 Who We Share It With

Batjil does not sell your personal data. We share your data only with the categories of recipients listed below, and only to the extent necessary for the stated purpose.

• Payment processors (bKash, Nagad, Rocket): To process your deposits and withdrawals. These providers receive only the transaction data necessary to complete the payment.
• Identity verification providers: If we use a third-party service to verify your identity documents, that provider will process your ID data under a strict data processing agreement with Batjil.
• IT and hosting providers: Our platform infrastructure providers host and maintain the systems on which your data is stored. They act as data processors under our instruction.
• Fraud prevention and security services: We may share technical data (such as IP addresses and device fingerprints) with fraud detection services to protect the platform and its players.
• Regulatory and law enforcement authorities: We will disclose personal data to relevant authorities where required by law, including in cases involving suspected fraud, money laundering, or match-fixing.

All third parties with whom Batjil shares personal data are required to handle that data securely and in accordance with applicable data protection law. We do not permit our service providers to use your data for their own purposes.

6 Cookies

Batjil uses cookies and similar tracking technologies on batjil.io and in the Batjil app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Analytics cookies: Help us understand how players navigate the platform so we can improve it. These cookies collect aggregated, anonymised data.
• Preference cookies: Remember your settings, such as your preferred language or display options.
• Marketing cookies: Used only if you have opted in to marketing communications. These help us show you relevant Batjil promotions.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core Batjil platform, but some features may not work as expected.

7 Retention Periods

Batjil retains your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the lifetime of your account, plus 5 years after account closure to comply with anti-money laundering regulations.
• Transaction and betting records: Retained for 5 years from the date of each transaction.
• Identity verification documents: Retained for 5 years from the date of verification or account closure, whichever is later.
• Support communications: Retained for 2 years from the date of the last interaction.
• Technical and usage data (logs): Retained for 12 months from collection.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter as evidence of consent.

When data is no longer required, Batjil securely deletes or anonymises it. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for statistical and analytical purposes.

8 Your Rights

As a Batjil player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

• Access: You can request a copy of all personal data Batjil holds about you, free of charge.
• Rectification: If any data we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Erasure: You can ask us to delete your personal data. We will comply unless we are required to retain it by law (for example, for anti-money laundering compliance).
• Restriction: You can ask us to pause processing of your data in certain circumstances, such as while a dispute is being resolved.
• Portability: You can request your data in a structured, commonly used, machine-readable format.
• Objection: You can object to processing based on legitimate interest, and you can opt out of direct marketing at any time.
• Withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting prior processing.

9 Data Security

Batjil takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data in transit between your device and Batjil is encrypted using TLS (Transport Layer Security).
• Sensitive data at rest — including payment details and identity documents — is encrypted using AES-256 encryption.
• Access to personal data within Batjil is restricted to staff who need it to perform their job functions, and is controlled by role-based access permissions.
• Batjil conducts regular security audits and penetration testing to identify and address vulnerabilities.
• All staff with access to personal data receive data protection training.
• In the event of a data breach that poses a risk to your rights, Batjil will notify affected players promptly and take immediate steps to contain the breach.

While Batjil takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

10 Children's Privacy

The Batjil platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a Batjil account or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a report, Batjil will investigate promptly. If we confirm that an account belongs to a minor, we will close the account, delete all associated personal data, and return any deposited funds to the payment method used, in accordance with our Terms and Conditions.

11 Policy Changes

Batjil may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via the phone number or email address associated with their account, and we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. The most current version is always available at batjil.io/privacy-policy. Continued use of the Batjil platform after any update constitutes your acceptance of the revised policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the Batjil privacy team:

• Email: [email protected]
• Subject line for data rights requests: "Data Rights Request"
• Subject line for privacy concerns: "Privacy Concern"
• Response time: Within 5 business days for general enquiries; within 30 days for formal data rights requests.

For questions about responsible gaming or to request self-exclusion, please visit the Responsible Gaming page. For general platform questions, visit our FAQ page.